Achieving Customer Success in Tech: Relationships, Revenue & Results

Having a great tech product or service is only part of what you will need to make your business a success. A big part of any growth strategy is acquiring the right customers, making them feel loved and constantly delivering value to them. On this panel, we will be joined by 3 experts who between them will offer insight and knowledge into how to grow a business by putting customers at the heart of everything you do.

Between them they will discuss how to:

  • Identify and target the right customers
  • Build long-lasting customer relationships
  • Create a high-performing business strategy
  • Constantly deliver a great customer experience
  • Achieve collaboration across your business

Birmingham Tech Week is run in association with:


Lisa Vicary
Head Of Customer Experience
The Prince’s Trust

James Jean-Louis 
Chief Commercial Officer
Zoom EV

Christopher Purdie
Group Commercial Director
PM Connect

Our headline sponsor

NatWest is the UK’s biggest supporter of SMEs, and as part of this we are committed to removing barriers and providing more opportunities to help companies grow. Our services include traditional bank lending, bespoke support for entrepreneurs, and working with a range of partners across sectors to ensure businesses thrive.

Enterprise is central to our purpose-led strategy, and we have developed a range of programmes to enable business owners to succeed. We have over 500 accredited Women in Business specialists across the UK and have supported more than 19,000 entrepreneurs through our Business Builder and Accelerator programme. Our Dream Bigger initiative has been created to encourage young women in UK secondary schools to consider STEM subjects and Entrepreneurship as a career option.

NatWest’s Business Builder and  Entrepreneur Accelerator programmes are offered free of charge to support the crucial Tech segment, helping these businesses start, scale and succeed. Our Accelerator was recently voted the Number 1 Accelerator for Growth in the UK, by independent consultancy Beauhurst.

Proudly Sponsored By…